Digital self governance is a broader umbrella term referring to the networked extension of ict relationships to include faster access to the web mobile service delivery networking teleconferencing and use of multi channel information technologies to accomplish higher level two way transactions the shift from bureaucracy centered to customer centric service orientation is viewed as a means to restore public trust and improve service quality digital governance is the next step for . The application of digital information and communication technologies icts to reform governmental structures politics and public administration is widely and perhaps naively viewed as the twenty first century savior the enlightened way to reinvigorate democracy and improve the quality of citizen services. Digital governance new technologies for improving public service and participation amazonde milakovich michael e university of miami coral gables florida . Computer driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency centric toward a more citizen centric approach to offering online servicesthis book explores the transition from electronic government e gov to digital or d governance emphasizing the importance of citizen participation and information technology to accomplish the change the chapters concentrate on . Digital governance book read reviews from worlds largest community for readers the application of digital information and communication technologies